Customer Service Agent - Bilingual

Join a team where your customer support experience and natural empathy make a meaningful impact. With the aid of chat, mails, and phone calls, be able to communicate clearly and fluently with stakeholders in both French and English.

We are looking for a professional and reliable bilingual agent to join our team.

Skill Set 

• Agents have the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone who has direct experience can.
  
  
• Preferred candidates will be experienced Mothers or Dads or Grandparents interested in the role helping the first time parents with customer products.
  
  
• Native fluency for French & English languages.
  
  
• Agents will educate, advise and be storytellers that help to differentiate Client’s service offering form anything their competitors offer.
  
  
• Must possess excellent oral & written communication skills in the language desired.
  
  
• Must have strong customer service skills.
  
  
• Familiarity in using Computers and basic system applications.
  
  
• Ability to effectively use online search engines at basic and advanced levels.
  
  
• Respond to all customer inquiries in a courteous and professional manner that delivers world class customer service which builds customer satisfaction and loyalty.
  
  
• Provide exceptional customer service at all times.
  
  
• Ensure all transactions are documented appropriately.
  
  
• Ensure to achieve all KRA and KPIs for the project.
  
  
• Maintain high level adherence and compliance towards policies, process and procedures.