Customer Care & Quality Coordinator

- Provide customer care assistance to Solis guests - Handle Products & Ensure good quality assurance

Customer Care

 Coordinate administrative formalities as per customers’ needs

• Handle the Customer Service Hotline after office hours
• Compile reports and statistics
• Coordinate sales with representatives
• Provide assistance to front liners
• Prepare Excursions, Arrival & Departure Lists
• Complaints monitoring
• Medical Assistance monitoring

 Products & Quality Assurance duties

 Implementation of departmental procedures with all Heads of Department

• Constant monitoring and update of procedures where necessary
• Assist the Head of Operations to prepare manuals and other materials describing procedures and standards for implementation
• Responsible for the supervision of quality standards within all departments
• Make quality checks on the field to ensure that the standards and procedures set by the company are followed
• Provide rates sheets, facts sheets of suppliers to all concerned departments
• Monitoring online Guest Satisfaction Survey and produce reports to all concerned
• Monitoring of the profit margin of suppliers in accordance with Accounts Department