Client Experience Executive

Ensure a seamless and positive client and dealer experience throughout the leasing lifecycle by managing inquiries, facilitating lease processes, coordinating with internal departments, and proactively driving customer satisfaction and retention initiatives.

Overview:
Rogers Capital is hiring a Client Experience Executive to join the Leasing Team. 

Your Responsibilities :

• Welcome and assist incoming clients, ensuring all leasing-related queries are addressed within agreed timelines (24 hours) and in compliance with company policies.
• Respond to client inquiries on leasing conditions, contract maturity, renewals, and complaints via in-person interactions, email, and phone calls.
• Guide clients through new lease proposals, documentation, and application processes, ensuring efficient and accurate handling.
• Track lease renewals and terminations; proactively engage clients for residual value discussions and cross-selling opportunities.
• Coordinate with Sales, Credit, Finance, Legal, Operations, and Recovery teams to ensure smooth execution of leasing transactions and enhanced client satisfaction.
• Monitor service delivery standards, identify gaps, and propose corrective measures to maintain high-quality customer experience.
• Participate in the development of client engagement strategies and service improvement plans by providing insights and recommendations.
•  Act as the primary point of contact for Dealers with receipt of documents and updates on requests
•   Handle Dealers complaints  and coordinate with internal departments to resolve them with 24 hours
• Ensure operational excellence in the delivery of services and actively participate in the development of the business with new ideas