Catalogue Assistant

Adecco is an International HR and Consultancy firm. Our client, an international company specialising in eCommerce, is looking for a Catalog Assistant. Odd Working Hours: Afternoon/Night shift.

The Employee will work as part of the Marketing Team to maintain and develop the group’ sites catalog offers which include the categories, the products and the static pages management (CMS). The Employee will be in charge of creating and updating the products and you will assist the Catalog Manager in the production and mailing and in the creation of the seasonal campaigns.
The Employee is bilingual French and English speaker and will also work as part of the Customer Support. We require the Employee to communicate verbally and in writing with customers, internal and external contacts in France, UK and USA. Needless to say the Employee will need to have excellent communication skills, a helpful & professional telephone manner and previous experience of working with customers.
If required, the Employee will be in charge of prospecting some business customers in France, UK, USA and Mauritius. For France and Mauritius, you will have to get appointments with the prospects for our commercial people.

RESPONSIBILITIES:

• Maintain and update the catalog offer.
• Create new products and new categories according with the SEO strategy and the SEO and Catalog Managers.
• Assist the Catalog Manager in the implementation of the direct communication and contact strategies.
• Assist the Catalog Manager in maintaining up-to-date knowledge of competitor companies, competitor activity and 
current market prices.
• Update rates depending on costs evolution and market prices.
• Day-to-day contact with Catalog Manager and Logistics service.
• Reply to the customers emails, chats and calls in French and English.
• Give advice to customers.
• Arrange deliveries and returns, solve the issues met by the customers, report to the Logistics Service and if necessary 
to the Office Manager.
• If necessary and not busy, prospect business customers and get appointments for our commercial team.

REQUIREMENTS:

Previous experience in customer service and catalog writing (or similar)
• Excellent oral and written expression in French and English
• A commercial experience is a huge plus
• Ability to work hours as required by the business
• Being creative and having good copy-writing skills
• Good eye for design and detail
• Good understanding of brand values and guidelines as well as tone of voice/style
• Strong organisational skills
• Excellent computer literacy
• Knowledge of Excel and csv import and export
• Knowledge of Photoshop
• Team worker
• Flexible/adaptable
• Loyal
• MUST HAVE VERY GOOD FRENCH AND ENGLISH SPOKEN & WRITTEN

Need to be ready to work at odd hours.