Business Process Coordinator (2537-BPC)

Our client, a luxury ecotourism company, is seeking to recruit a Business Process Coordinator who will report to the Operations Manager. The incumbent will be responsible for identifying inefficiencies in SMIL quoting workflows and implementing improvements

Responsibilities:

• Analyse quote lifecycle data to identify recurring blockers or slow points.
• Review and improve software tools, templates, and systems used by Journey Guides.
• Collaborate with the tech team to propose automations or integrations that reduce manual effort.
• Lead micro-trainings or just-in-time coaching for recurring issues (e.g. tech tools, product knowledge gaps).
• Develop and maintain living SOPs and toolkits for common or complex quote scenarios.
• Track and report on key performance metrics such as quote on-time delivery rates.
• Partner with Nancy and the Quote Flow Coordinator to ensure enablement efforts align with live quoting challenges.

Profile:

• HSC / Diploma.
• Experience in process improvement, enablement, or training within a fast-paced environment.
• Strong analytical and problem-solving skills.
• Deep understanding of SMIL systems and quoting processes.
• Adept at creating clear documentation and playbooks.
• Comfortable leading informal coaching or tech walkthroughs.
• Curious, continuous improvement mindset.