Increase bar sales & ensure on-going profitability and have knowledge of financial matters
ROLE RESPONSIBILITIES | ||||||||
1 | Take part in training and implement accordingly | |||||||
2 | Keep superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
3 | Ensure proper grooming of all F &B staff as per hotel standards | |||||||
4 | Report any complaints or any other problems that may arise | |||||||
5 | Coach Team Members to develop their skills, maximise performance and provide career support | |||||||
6 | Motivate and be proactive in encouraging team commitment and spirit | |||||||
7 | Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction | |||||||
8 | Give relevant and up-to-date information to guests | |||||||
9 | Provide the maximum of services & attention during guest stay (anniversary/special diners/etc). | |||||||
10 | Collect guests' comments | |||||||
11 | Participate actively in Eco Standard/Sustainable Responsibility set by the hotel | |||||||
12 | Promote upselling | |||||||
13 | Minimize wastage | |||||||
14 | Be proactive in maximising sales and generating revenue | |||||||
15 | Ensure energy saving (electricity, water) | |||||||
16 | Ensure that the Bar & Beach is running in an efficiently manner and proper service offered at all times | |||||||
17 | Assist in setting the tone and help customers feel welcome | |||||||
18 | Take positive action to meet department objectives and targets | |||||||
19 | Assist in managing the financial aspects of the beverage operation, including: operating the bar within the budget requirements, and successful identificatication of expense reduction through cost control | |||||||
20 | Organise and record daily/monthly objectives review meeting | |||||||
21 | Monitor proper guest service in the bar and beach | |||||||
22 | Ensure that all administration procedures are strictly followed | |||||||
23 | Ensure all guest requests, enquiries and complaints are responded promptly | |||||||
24 | Liaise with F&B manager for all operational tasks with all documents and reports on daily, weekly and monthly basis | |||||||
25 | Check the quality of food delivered from the kitchen and beverages from bars | |||||||
26 | Be fully aware of beverages benefits associated with brand loyalty card | |||||||
27 | Input new ideas for service and products (according to Heritage guidelines) | |||||||
28 | Ensure that procedures concerning recording of stock movements is adhered to | |||||||
29 | Ensure security, functionality and proper handling of equipment and ensure that faults and defects are reported to | |||||||
30 | Ensure security, functionality and proper handling of equipment and ensure that faults and defects are reported to Maintenance and auctioned without delay | |||||||
31 | Ensure stock items in the bar are always within expiry date, mise-en place, Guest drinks and are served as per hotel’s standards | |||||||
32 | Ensure that guest receive excellent service and magnifique experience at the bar | |||||||
33 | Communicate pertinent information to the artists, (such as house count, VIP guests and menu changes) | |||||||
34 | Delegate and manage distribution of workload effectively | |||||||
35 | Prepare roster and seeing that it is abide to | |||||||
36 | Undertake any other duties as and when required by management | |||||||
37 | Ensure that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations | |||||||
38 | Has full knowledge of the department’s menu and drink list | |||||||
39 | Be aware of guests/visitors/repeaters preference of food and beverages | |||||||
40 | Organise the work for the team, including the need to multi-skill in employees' job requirements, checks the quality and speed of waiter/waitress, bar-waiters/waitress & barman during service | |||||||
41 | Ensure information is properly passed on to the team (Restaurant, Bar & kitchen briefings and debriefings, etc) | |||||||
42 | Take part in monthly inventories and manages stocks under his/her responsibilies | |||||||
43 | Analyse results and implements corrective actions as necessary | |||||||
44 | Ensure that all stocks and supplies are requested on time, correct levels maintained and stored under optimum conditions | |||||||
45 | Respect the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) | |||||||
46 | Be aware and participates in any functions held in the hotel | |||||||
47 | Keep track of any overtime or casual labour on a daily basis | |||||||
48 | Supervise attractive wine display in the bar on a daily basis | |||||||
49 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
50 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society |