SERVICE ADVISOR (AXESS LTD)

The Service Advisor will ensure optimum customer service, advice customers on the type of repairs/products required and be the liaison with mechanics about necessary repairs.

Responsibilities and Duties:

• To welcome customer on a first come first serve basis.
• To manage your daily planning for workshop throughput.
• To process the job cards accurately and completely for each requested service.
• To identify repeating customers and treat them accordingly.
• To make a complete and clear diagnoses of the vehicle problems which should be solved.
• To estimate the completion time and costs by quotation and invoicing.
• To answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• To document any changes in repair orders.
• To ensure correct invoices are sent to clients
• To send proper quotations to customers and meet their expectations adequately.
• To maintain composure and courtesy in dealing with customers and fellow employees.
• To explain technical information about repairs to customers.
• To inspect the vehicles on arrival and departure.
• To ensure all vehicles are delivered to customer as per standards.
• To prepare quality control report for further intervention if any.
• To ensure warranty repair orders are submitted within given timeframe to warranty officer.
• To issue repair orders-convert from scheduling to service order.
• To upsell parts and labor to clients.

Skills

• Communication skills
• Teamwork
• Sense of organization 
• Customer relations

Qualification & Experience

• Minimum 4 years of relevant work experience.
• Minimum HSC.
• Knowledge of a data management software
• Familiarity with the automotive sector and industry will be a strong advantage.
• Holder of a valid driving license.
• Holder of a clean certificate of character.