Associate – Special Asset Management

The Associate SAM will be reporting to the Coordinator /Senior Manager SAM and will assist in the bank's Recovery/collection process. The role involves following up on a portfolio of NPA Accounts to have the accounts repaid or turn around into standard accounts.

KEY RESPONSIBILITIES:

• Follow up on a portfolio of impaired accounts (NPA)
• Inform clients about their debts and induce them to pay arrears as and when required
• Identify and attend clients’ problems and queries
• Send reminder letters and call the default clients for payment.
• Arrange with customers for payment of arrears in accordance with procedures and effect site visits.
• Communicate outstanding balances in a timely manner to clients
• Follow up on repayment plan/promise to pay
• Maintain a complete debt collection portfolio
• Prepare notes to approving authority for rehabilitation of accounts.
• To maintain records and follow up of accounts.
• Follow up on restructured accounts and check if repayment terms and any other terms abided to.
• Prepare cases for legal action e.g., Sale by levy /Auction
• Prepare cases for recovery action towards Commissioner for Borrowers Protection.
• Attend hearing where bank should be represented at Commissioner for Borrowers Protection Office.
• Monitor cases and liaise with Insolvency Practitioners
• Liaise with external service providers (e.g., Ushers, Notaries, Auctioneers)
• Compile management information for internal & external reporting
• Assist repossession/ disposal of leased assets
• Attend meetings as per legal requirements where bank should be represented for recovery of debt purposes.

 PREREQUISITES:

• Degree in Banking / Finance / Accounting or any relevant field.
• Minimum of 2 years’ experience in a relevant role the Banking sector would be an advantage.

 SKILLS:

• Good Negotiation skill
• Good Inter-personal skills
• Analytical, proactive and solution oriented
• Problem Solving and Analysis skill
• Process and quality driven with high attention to detail
• Highly committed to customer service