Associate - Corporate Banking

The Associate is responsible to assist the Team Supervisor to provide exceptional customer service to all corporate customers and handle all their queries or concerns ensuring service levels acceptable to the bank.

KEY RESPONSIBILITIES:

• Deal with inward and outward payments (including obtaining necessary customer authorities)
• Communicate with customer in a proper business language and corporate ethics.
• Act as principal point of contact in Client Managers’ absence – deal with query if able and within responsibility or record details of query for Client Managers or refer to the Supervisor.
• Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures
• Conduct customer reviews in line with Bank standards and implement any action as prescribed by Compliance Risk and Audit
• Collate customer information on servicing performance for Relationship Managers (including volume of transactions and income)
• Coordinate preparation and execution of account related documentation including mandates and application forms

PREREQUISITES:

• HSC + 3 years’ experience as an associate in a Banking environment (including Retail Banking experience)

OR

• Degree in Banking + 2 years’ experience at an associate level in a Banking environment (including Retail Banking experience)

SKILLS:

• Customer focused- Ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service
• Strong Knowledge of bank products and services.
• Proficient computer skills.
• Effective communication skill, both oral and written.
• Ability to excel quality standards for services, and assess customer satisfaction