Associate – Cards & Electronic Payments

The Associate – Cards & Electronic Payments will be responsible for promoting a range of banking products and services related to cards and payments to both new and existing customers.

The Associate – Cards & Electronic Payments will be responsible for promoting a range of banking products and services related to cards and payments to both new and existing customers. Acting as a key point of contact between the bank and its clients on achieving sales targets, delivering excellent customer service, and contributing to the growth of the bank’s cards and payments portfolio.

KEY RESPONSIBILITIES: 

• Identify and generate leads for potential customers through direct outreach, referrals, and targeted marketing campaigns.
• Actively promote the bank’s credit card and debit card products and payment services to both existing and potential customers.
• Conduct personalized consultations to assess customer needs and recommend suitable banking products.
• Educate customers on-product features, benefits, and terms to support informed decision-making.
• Build and maintain strong client relationships to ensure high levels of customer satisfaction.
• Promote digital banking features such as mobile apps and online payment platforms to enhance card usage.
• Meet and exceed individual sales targets and departmental KPIs (Key Performance Indicators).
• Regularly track and report progress against sales goals to management.
• Stay up to date with market on trends, competitor offerings, and regulatory developments affecting card products and payment services.
• Maintain understanding of the bank's card offerings, including special promotions, loyalty programs, and financial terms.
• Participate in project implementation and user acceptance testing (UAT).
• Handle document scanning, filing, and record maintenance.
• Prepare and submit daily, weekly, and monthly performance reports.
• Ensure all sales and customer interactions are properly documented and compliant with internal policies.
• Complete and maintain proper documentation for card sales and customer interactions.
• Assist in the resolution of any issues related to card applications, disputes, or customer complaints.
• Collaborate with other cross functional teams (e.g., Marketing, Customer Service) to drive promotional campaigns and enhance customer experience.
• Work closely with the credit risk team to ensure all sales are in compliance with the bank’s risk management policies.

PREREQUISITES:

• Higher School Certificate or an alternative qualification from a recognized institution in a field of study relevant to the scope of work and acceptable to the Bank.
• Candidate should have a minimum of 1 year of experience in Cards and Payments field
• Well versed with banking guidelines, Policies & Procedures (internal & external) and regulations
• Maintain confidentiality of information, be ethical and willingness to work during odd hours.
• Adherence to the professional code of ethics;

SKILLS:

• Good interpersonal skills.
• Good analytical skills.
• Good Communication Skills
• Prepared to go extra miles to meet deadline.
• Proficient in Excel and using its advance features for reconciliation, reporting and tracking.