Application Support
- Mauritius
- Not disclosed
- Permanent
- Added 20/03/2024
- Closing 19/04/2024
We are looking for a dedicated and experienced Application Specialist to join our Group Solutions team and support our business teams. This role involves troubleshooting and tracking of issues effectively and coordinating with senior staff as well as assisting in project related tasks.
Duties
- Provide end user support for various software applications, including troubleshooting issues, answering queries, and escalating problems to senior staff.
- Manage user access rights and permissions for different applications, ensuring compliance with security policies and procedures.
- Create and maintain documentation, including user guides and troubleshooting procedures, to facilitate effective support and knowledge transfer.
- Asist with project related tasks such as upgrades, ensuring smooth transitions and minimal disruption to end-users.
- Identify opportunities for process improvement and efficiency gains in application support processes, contributing to the overall effectiveness of the support function.
Qualifications and Skills
- Diploma or degree in computer science, information systems, or related field
- Proven experience in application support or related IT roles, with a strong understanding of software applications and systems.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
- Familiarisation with service desk management, ITSM or other ITIL related practices favoured.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to interact effectively with end-users and cross functional teams.
- Willingness to learn new skills and technologies.
- Knowledge in Viewpoint software application is not essential, however, would be considered as an advantage.
Training
Not only will “on the job” training be provided, but Trident offers employees the opportunity to enhance their technical knowledge and experience by operating a Financial Assistance Policy that promotes further studies.
Remuneration
Salary commensurate with experience and qualifications.
Applications
Applications should include a full C.V and will be treated in the strictest of confidence. Please submit applications not later than 18 April 2024 to the HR Manager.
Trident Trust Company (Mauritius) Limited
- 5th Floor, Nexsky Building, Ebene, Mauritius
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