Application Specialist

As an Application Analyst at Dayforce, you’ll be a key player in delivering high-quality, business-to-business application support for our flagship HCM platform, Dayforce.

Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location.

About the opportunity
As an Application Analyst at Dayforce, you’ll be a key player in delivering high-quality, business-to-business application support for our flagship HCM platform, Dayforce. Reporting to the Support Manager, you’ll serve as a frontline expert, working directly with customers and collaborating across teams to resolve issues efficiently and drive customer satisfaction.
This is an exciting opportunity to join a fast-growing, innovative company where you’ll be empowered to develop deep technical knowledge, gain valuable business insight, and grow your career in a dynamic and supportive environment.

What you’ll get to do
•    Respond quickly to incidents and drive timely, effective resolutions.
•    Deliver a proactive and exceptional customer experience by building strong relationships and managing expectations.
•    Work cross-functionally with peers and internal teams to champion customer priorities.
•    Handle escalations professionally and efficiently.
•    Accurately document actions and case progress using CRM tools.
•    Consistently meet or exceed service level agreements (SLAs) for response and resolution times.
•    Provide feedback and ideas to improve internal processes and workflows.
•    Develop deep product knowledge and stay current with system updates and functionality.
Skills and experience we value
•    Degree in Computer Science, Information Technology, Engineering, or related field.
•    Strong customer service orientation with a focus on delivering value in a B2B environment.
•    Excellent communication and problem-solving skills.
•    Ability to remain composed under pressure and manage challenging conversations with empathy and professionalism.
•    Proficiency in using CRM tools for documenting and tracking case activity.
•    Eagerness to learn and contribute to a collaborative, fast-paced support environment.

Working hours
•    Mid Shift: 11:30 AM – 8:30 PM (Flexibility required based on business needs.)