Application Analyst- Open to Graduate

As an Application Analyst at Dayforce, you’ll be a key player in delivering high-quality, business-to-business application support for our flagship HCM platform, Dayforce.

Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location.

About the opportunity

As an Application Analyst at Dayforce, you’ll be a key player in delivering high-quality, business-to-business application support for our flagship HCM platform, Dayforce. Reporting to the Support Manager, you’ll serve as a frontline expert, working directly with customers and collaborating across teams to resolve issues efficiently and drive customer satisfaction.

This is an exciting opportunity to join a fast-growing, innovative company where you’ll be empowered to develop deep technical knowledge, gain valuable business insight, and grow your career in a dynamic and supportive environment.

What you’ll get to do

• Respond quickly to incidents and drive timely, effective resolutions.
• Deliver a proactive and exceptional customer experience by building strong relationships and managing expectations.
• Work cross-functionally with peers and internal teams to champion customer priorities.
• Handle escalations professionally and efficiently.
• Accurately document actions and case progress using CRM tools.
• Consistently meet or exceed service level agreements (SLAs) for response and resolution times.
• Provide feedback and ideas to improve internal processes and workflows.
• Develop deep product knowledge and stay current with system updates and functionality.

Skills and experience we value

• Degree in Computer Science, Information Technology, Engineering, or related field.
• Strong customer service orientation with a focus on delivering value in a B2B environment.
• Excellent communication and problem-solving skills.
• Ability to remain composed under pressure and manage challenging conversations with empathy and professionalism.
• Proficiency in using CRM tools for documenting and tracking case activity.
• Eagerness to learn and contribute to a collaborative, fast-paced support environment.

Working hours

• Mid Shift: 11:30 AM – 8:30 PM (Flexibility required based on business needs.)