ASSISTANT QUALITY & TRAINING MANAGER

The Lux Collective is hiring for the position of ASSISTANT QUALITY & TRAINING MANAGER based at SALT of Palmar, MAURITIUS.

Kindly note that the advert is open to Mauritian Nationals exclusively.

The Lux Collective is hiring for the position of ASSISTANT QUALITY & TRAINING MANAGER based at SALT of Palmar, MAURITIUS.

The incumbent will be responsible to:

• Conduct frequent quality spot-checks within all Departments regarding administrative procedures, hygiene, storage and par stocks, and service quality to ensure that SOPs and quality compliance are followed.
• Determine root causes of non-adherence to quality standards set by the Hotel and propose solutions to Superiors.
• Analyse guest questionnaires and prepare reports for Management.
• Assist with writing and updating the Standard Operating Procedures (SOPs) and update quality manuals and Hotel procedures as required.
• Prepare reports and documents for various initiatives and certification programs, such as HCAP and MQA.
• Prepare analytical and audit reports under the supervision of the Learning & Talent Development Manager and the Food Safety & Compliance Manager for the General Manager.
• Inform the General Manager of any problems/issues and conduct meetings with the Heads of the Department to resolve issues related to quality.
• Represent the Hotel in meetings/seminars or any other events linked to quality when required.
• Establish and enforce company policies on performance review to significantly contribute to team member motivation, productivity, and development.
• Analyse training and development needs according to priority in collaboration with Management and line Managers.
• Establish a yearly training plan to cater to identified needs within the agreed training budget in collaboration with TLC Training Academy.
• Process all HRDC grant applications and liaise with the HRDC to ensure maximum and timely payments of grants applied for.
• Organise and deliver the orientation program for all new Team Members in accordance with the brand and TLC Guidelines.
• Personally deliver training in collaboration with TLC Training Academy.
  
  

 QUALIFICATIONS

• At least a Higher School Certificate or equivalent qualifications.
• Tertiary education at Degree level in Tourism Management or Food Science from a recognised institution or equivalent qualifications.
  
  

PREVIOUS PERFORMANCE

• A minimum of 5 years of working experience in Quality Assurance / Training department in the hospitality industry.
  
  

OTHER REQUIREMENTS

• Passionate about service.
• High levels of integrity.
• Creative and innovative.
• A keen eye for detail.
• Clear understanding of customer and market dynamics.
• Strong management skills with the ability to multitask.
• Proactive, dynamic, flexible and professional attitude with strong interpersonal skills and customer service skills.
• Ability to manage time and tasks independently to meet set deadlines.
• Excellent verbal and written communication skills in both English and French languages.
• Willingness to work during odd hours on weekdays, weekends and Public Holidays.
• A clean certificate of character is a must.