(MAU) Payroll Specialist III

Provide service to our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.

Payroll Specialist III CUST SUPP

Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location. 

About the opportunity  

Dayforce is currently seeking a Payroll Specialist III to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business. 

The ideal candidate will have significant experience in the area of payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interface with clients and to use critical thinking skills to resolve complex problems. 

What you’ll get to do  

• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely  

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients  

• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage 

• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries  

• Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs 

• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.  

• Create, update and review standard operating procedures and performs quarterly document reviews 

• Have an “I own it” attitude about deliverables and projects from start to finish  

• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely 

• Proactively manage quarter, and year-end payroll auditing and processing 

• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements 

Skills and experience we value  

• 3 years of end to end payroll processing experience (across Canada and/or US) in a high-volume payroll operation (2000+ employee population) 

• Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements 

• Ability to resolve client’s issues and provide superior customer service to internal and external partners 

• Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners  

• Good analytical, organizational, and problem-solving skills 

• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint 

What would make you really stand out  

• Experience in the payroll outsourcing or consulting industry preferred  

• Experience working in a case management system is preferred 

• Industry related certifications or desire to obtain within two years of employment  

• Experience with Dayforce HCM or similar cloud payroll technology 

• Strong working knowledge of quality control and auditing standards 

• A desire to continually learn 

• Ability to communicate and collaborate with clients and internal team members 

• Dayforce product knowledge desired  

• Associate’s degree desired 
• Bilingual (English/French) is an asset

• Flexibility in terms of working hours - should be able to work a 9-hours shift  between 8am to 8pm EST (4pm to 5am MUT).

• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.