Night Auditor / Night Receptionist

Shanti Maurice Resort & Spa is currently seeking for a dynamic, and motivated "Night Auditor" to join its team. If you are looking for an exciting challenge, this opportunity is just for you!

Night Audit Associate full time 11:00pm-7:30am is responsible for providing our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints.

Balance all department accounts and posts any remaining charges. Reconciles room and tax audit and post room and tax to all occupied rooms. Balance PMS systems and close the day. Completes reports for management.

Job Requirements

• Balance all department accounts.
• Reconcile front desk postings and investigate discrepancies.
• Balance Food and Beverage cashiers' paperwork to Micros report.
• Balance all credit cards to both Micros and Opera systems.
• Audit room rates and market codes.
• Posts room and tax to all occupied rooms.
• Run "End of Day" reports for PMS systems. Closes the day.
• Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
• Post charges to individual room or master account.

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and take appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframe.
• Competent in public speaking.
• Performs well with frequent interruptions and/or distractions.

Qualifications

• Previous guest relations training.
• Good Accounting & Mathematic background preferred.
• Ability to communicate effectively with the public and other Team Members.