Waiter

Grand Baie Yacht Club is seeking for a dynamic and professional Waiter. Come and join our tribe !

Role:

Responsible for serving food & beverages as per club standard and in a most courteous manner.

Main Responsibilities:

• Be aware about the weekly/ monthly roster and abide to it
• Ensure an efficient and high-quality service to guests
• Report customer complaints efficiently to his/her superior
• Present bill to guests and ensure that they are signed or paid and post same in the system
• Ensure that all items ordered from the store are collected on a daily basis
• Attend daily briefings in his/her department and follow instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for
• Follow-up of all procedures
• Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation
• Perform “mise en place” of tables, service stations, as instructed by immediate superiors
• Abide to specific service sequences as per standards when serving guests
• Comply with all the sustainability commitments and practices implemented within business units
• Provide excellent guest service by identifying all our guests’ needs and preferences acting on these needs promptly, effectively and with confidence
• Maintain cleanliness of work area
• Product knowledge on the different  menus and the basic ingredients and method of preparation
• Manage cultural needs and expectations of guests
• Work in compliance with all hotel SOPs
• Maintain high standards of personal hygiene at all times
• Be totally aware of guests’/ visitors’/ repeaters’ preferences/ special requirements of food and beverage
• Anticipate and meet guest needs
• Respond promptly to guest’s requests
• Serve guest as per hotel procedure
• Cleans and polishes glassware, chinaware and other F&B equipments
• Check on guest satisfaction
• Set up tables as per club procedure
• Adhere to Safety and Health policy and Emergency policy of the hotel

Candidate’s Profile:

• SC level or equivalent, professional training and experience
• Previous experience in F&B operation in a similar position
• Fluent both in English and French, a third language would be an advantage