Front Office Manager At Preskil Island Resort

Preskil Island Resort is seeking a dynamic and hands-on Front Office Manager to lead our Front Office operations in a high-volume resort environment. This role is ideal for a service-driven professional who thrives under pressure, leads from the front

RESPONSIBILITIES

Key Responsibilities

• Oversee all Front Office operations (Reception, Guest Relations).

• Ensure smooth daily operations in a fast-paced, high-occupancy resort.

• Deliver outstanding guest service and proactively manage guest feedback and complaints.

• Lead, train, coach, and motivate the Front Office team to achieve service excellence.

• Manage room allocations, arrivals/departures, VIP guests, and special requests.

• Coordinate closely with Housekeeping, Reservations, Revenue, and other departments.

• Monitor KPIs, guest satisfaction scores, upselling performance, and cost control.

• Ensure compliance with hotel policies, brand standards, and safety procedures.

• Prepare schedules, manage staffing levels, and control payroll costs.

Profile & Requirements

• Proven experience as a Front Office Manager or Assistant Front Office Manager in a busy resort or large hotel.

• Strong leadership and people-management skills.

• Excellent communication skills and guest-centric mindset.

• Ability to work flexible hours, including weekends and public holidays.

• Strong problem-solving skills and ability to remain calm under pressure.

• High level of organisation and attention to detail.

• Proficiency in HMS or similar systems preferred

• Fluency in English/French; additional languages are a strong advantage.

QUALIFICATION
HSC+ Diploma in Hotel Management+ 2 yrs experience at management level