Shop Supervisor

The Shop Supervisor shall assist the Shop Manager to ensure smooth operations of the Shop in terms of customer service, product handling and display, people management, stock management and maintenance.

 Retail Execution & Standards

• Set, achieve, and maintain high standards in retail execution across all areas of the shop floor and storage.
• Ensure strict compliance with established procedures, including Weights and Measures, health, and sanitation standards.
• Follow all standard procedures related to cutting, preparing, displaying, and storing products, especially fresh produce.
• Operate and sanitize all equipment in a safe and proper manner.

 Team Leadership & Training

• Provide immediate, on-the-floor direction and supervision to Customer Service Officers (CSOs) during assigned shifts.
• Coach CSOs on proper product handling, storage, stocking, product rotation, and equipment operation.
• Contribute to maintaining a positive work environment and team morale among CSOs.
• Assist the Shop Manager in the onboarding and basic training of new CSOs

Operations & MerchandisinG

• Assist the Shop Manager with inventory counts, stock receiving, and checking-in/out procedures.
• Ensure accurate and timely implementation of pricing as set by the Shop Manager.
• Execute the store layout and product merchandising plan developed by the Shop Manager, focusing on clean and appealing displays.
• Take charge of opening or closing procedures as assigned by the Shop Manager.

 Administration & Reporting

• Assist with the administration works and controls by accurately inputting data related to invoicing, credit notes, waste, and stocktake figures into the appropriate systems.
• Assist the Shop Manager with reporting duties, including compiling daily or weekly operational reports, stock movement summaries, and sales data tracking