Travel Workflow Assurance Coordinator

Travel Workflow Assurance Coordinator

Purpose of the Role 

The Travel Workflow Assurance Coordinator is the strategic owner of the entire quote lifecycle – from intake to delivery. Acting as the “air traffic controller” of the quoting process, this role ensures every quote moves smoothly and swiftly through the company ecosystem.  

The primary focus is velocity, visibility, and coordination – ensuring bottlenecks are unblocked, priorities are clear, and quotes are delivered within 48 hours, 90% of the time. 

Key Responsibilities 

• Monitor all active quotes in real-time using internal tools and trackers. 
• Identify internal or external blockers and either resolve or escalate as appropriate. 
• Liaise closely with Journey Guides and Journey Designers to minimise lag during handovers. 
• Ensure urgent or high-tier guest quotes are prioritised appropriately. 
• Maintain daily visibility on quotes nearing the 48-hour threshold. 
• Act as the go-to contact for quote status and flow queries. 
• Drive accountability across teams by surfacing delays and proposing solutions. 
• Contribute insights to company  leadership on quote performance trends. 

Key Skills & Attributes 

• Minimum HSC 
• 3 years of experience in the luxury toursim/airline/hospitality sector. 
• Excellent command of English and French. 
• Quality control minset. 
• Excellent coordination and follow-through. 
• Strong interpersonal communication; assertive yet collaborative. 
• Analytical mindset with the ability to identify and resolve process bottlenecks. 
• Calm under pressure, especially during high-quote-volume periods. 
• Proactive and solutions-oriented. 

We reserve the right:  

• To call only the shortlisted candidates for interview.  
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.