Operations & Client Relations Officer

We are seeking a dynamic and detail-oriented professional to manage day-to-day operations and strengthen client relationships. This role requires excellent organizational skills, proactive communication, and the ability to collaborate across departments to ensure smooth service delivery.

Key Responsibilities

-  Client Relations: Build strong relationships with clients, conduct satisfaction surveys, resolve complaints, escalate concerns, and ensure service level agreements are met.

- Sales & Business Support: Identify upselling opportunities, pass leads to the sales team, prepare quotations, follow up on invoices, and liaise with suppliers for best pricing.

-  Admin Support: Update ticketing systems, track hardware repairs, and assist with pipeline updates and reporting.

- Reporting & Marketing: Draft weekly/monthly reports, create email marketing content, support social media posts (Facebook & LinkedIn)

- Additional Duties: Manage overtime sheets, add users/products online, and maintain trackers for large projects.

What We’re Looking For

- Strong organizational and multitasking abilities

- Excellent communication and client-handling skills

- Ability to collaborate with technical, sales, and accounting teams

- Proactive problem-solving and attention to detail

- Minimum education level HSC or Higher