Customer Service Assistant

DistriPC Ltd (Elytis) – a member of Leal Group – is currently looking for a Customer Service Assistant.

DistriPC Ltd (Elytis) – a member of Leal Group – is currently looking for a Customer Service Assistant.

The Customer Service Assistant will be mainly responsible for answering customers’ queries by email, phone or in person, give quotations and check availability; handling complaints or refer them to a supervisor.

Duties:

• To coordinate the repairs or exchange of equipment with technicians.
• To ensure that technicians receive all necessary information and documentation to carry out their interventions
• To provide price quotations and secure approval for repairs
• To issue Invoice, credit note and replacement of units.
• To ensure proper filing and prompt availability of information
• Establishing good relationships with all departments, colleagues, and customers.
• Customer focus-oriented by providing and maintaining a very good level of service.

Responsible to efficiently perform any other related duties as requested by the head of department wherever possible.

Qualifications, Skills & Experience required:

• Minimum HSC - Diploma/Degree from a Recognized institution
• IT literate and proficient with MS office applications
• Fluent in English and French (Verbal and written)
• Previous work Experience (Min 1 Year) will be an advantage.
• Certificate in Customer Service will be a plus.
• Good interpersonal, communication (Verbal and Written) and analytical skills.
• Ability to solve problems and ensure that complaints are assessed in a manner that is satisfactory to the customer and the company.
• Understanding customer concerns and addressing them satisfactorily.
• Customer Service Skills including Patience and positivity.
• Good Computer skills to record, process and use the information to provide assistance to customers