Client Liaison Officer

DENTONS (MTIUS) LLP is recruiting a Client Liaison Officer.

Role

We are looking to hire an experienced Client Liaison Officer to join our team to assist, act as a primary point of

• contact and handle administrative tasks such as correspondence and document preparation. The role may also
• involve legal research, and client liaison. Key responsibilities include calendar management, client communication,
• and preparing legal documents, all while maintaining strict confidentiality. If you are a dedicated professional with
• strong abilities, excellent organizational skills, and keen attention to detail, we want to hear from you!
• Responsibilities
• Act as the primary liaison between clients and the firm’s lawyers, ensuring timely communication and follow-up
• on all client inquiries.
• Support client onboarding, including gathering initial documentation, opening client files, and ensuring
• compliance with firm protocols (e.g., KYC/AML procedures).
• Coordinate appointments, case updates, and document exchanges between clients and barrister teams.
• Perform research as and when required.
• Maintain accurate and up-to-date client records within the firm’s database and document management
• systems.
• Monitor case progress and ensure clients are informed of milestones, deadlines, and deliverables.
• Assist in preparing client correspondence, engagement letters, and billing support documentation.
• Handle routine client communications professionally, escalating legal or sensitive matters to the relevant
• barrister when necessary.
• Handle highly sensitive and confidential information with the utmost discretion.

Qualifications and Experience

• Bachelor’s degree in law, Business Administration, Communications, or any related field.
• 2–4 years of experience in a client-facing or administrative coordination role, ideally within a law firm or
• professional services environment.
• Excellent written and verbal communication skills.
• Strong interpersonal and client service orientation.
• Proficiency in Microsoft Office Suite and document management or CRM software.
• Understanding of basic legal procedures and confidentiality standards.

Competencies

• Ensure successful onboarding of clients in line with applicable laws.
• Properly upload information into the system.
• Proactively prepare and plan meetings with clients, ensuring effective communication of relevant information.
• Take notes and draft concise minutes of meetings.
• Prioritize workflow and ensure constant monitoring of files to meet deadlines.
• Conduct research to enhance knowledge of clients' businesses and sectors.
• Ensure client onboarding is completed accurately and on time.
• Demonstrate excellent customer service skills.
• Exhibit strong planning, organizing, and coordinating skills with sound time management.
• Possess an analytical mindset with the ability to produce accurate, clear, and concise work.
• Efficiently juggle priorities to meet deadlines.
• Be committed, confident, and results oriented.
• Exercise sound judgment in resolving issues and making decisions.
• Communicate fluently in English and French, both written and verbal.
• Be a team player capable of effective collaboration.
• Perform well in a fast-paced, high-pressure environment
• Be a quick learner with the ability to apply knowledge appropriately.