Technical Sales Executive

Our client, a trusted and well-established player in the pharmaceutical business is looking for a Technical Sales Executive.

JOB PURPOSE 

To drive sales growth and customer engagement for analytical portfolios, with a specialised focus on GC and LC-MS applications. This hybrid role combines commercial acumen with technical expertise to deliver tailored solutions, support product demonstrations, and ensure post-sales satisfaction.

MAIN RESPONSIBILITIES

Operational Efficiency

• Participate in development of the company product portfolio through identification and onboarding of new suppliers through professional networking.
• Develop and execute strategic sales plans to achieve revenue targets for departmental product lines.
• Identify and pursue new business opportunities across academic, industrial, and government sectors.
• Build and maintain strong relationships with key clients, stakeholders, and channel partners.
• Prepare and deliver compelling sales presentations, proposals, and quotations.
• Negotiate contracts and close deals in alignment with company policies and margin expectations.
• Maintain accurate records of sales activities, forecasts, and customer interactions in CRM systems.
• Acts as the main point of contact between suppliers and clients in both public and private sectors.
• Manage team of Sales Support officers to ensure smooth sales operations.
• Oversees order fulfilment and delivery coordination, including supplier negotiations, client updates, and collaboration with internal departments to ensure timely dispatch from customs or warehouse.
• Supports project execution and client onboarding, working with Aftersales for installations, ensuring documentation (warranty, commissioning) is completed, and conducting client training on equipment usage and testing. 

Application Specialist Operations

• Provide technical support and expertise to clients throughout evaluation, purchase, and implementation of lab equipment.
• Conduct demonstrations, workshops, and training (on-site and virtual) on equipment use, maintenance, and safety.
• Assist with troubleshooting, calibration, validation, and optimization of instruments as and when required.
• Support sales by providing technical guidance, answering queries, and offering application insights.
• Stay updated on emerging technologies and liaise with suppliers for advanced support, updates, and installations.

Revenue Generation    

• Accountable for achieving sales targets and departmental KPI’s.
• Tracks quarterly performance targets, ensures timely order fulfilment, and maintains proactive client follow-up.
• Engages with senior leadership (MD and COO–Projects) for project updates, especially for high-value projects.
• Handles client interactions confidently, escalating only when necessary, and keeps the MD informed on project progress.

Customer Experience

• Builds and maintains strong client relationships, actively engages with the engineering and scientific community, including via LinkedIn.
• Manages key account portfolios and client visits, ensuring prompt handling of complaints within 24 hours.
• Attends supplier fairs to strengthen existing partnerships and explore new business opportunities.

People Management

•  Manage, motivate, guide and coach the team members to ensure achievement of required employee productivity levels, optimum performance, team objectives
• Request necessary training, coaching or support as and when required to optimise performance of job to achieve objectives of the Department
• Provide training, mentoring or coaching to new recruits.
• Manage a productive relationship with the suppliers, motivating them to local demonstrations and workshops together with the staff training.
• Ensure that laboratory sales team is given the appropriate product training, web sessions and seminars to increase product and technical knowledge.
• Ensure team spirit and manage conflict between team members and or inter department conflict to ensure and promote a good working environment.
• Fosters a collaborative and supportive work environment.

KEY DIMENSIONS

• Product & Technical Knowledge.
• Selling laboratory solutions (e.g. equipment, reagents, LIMS/ELN) requires a solid scientific background in chemistry or engineering.
• CRM & Sales Operations: Use tools to track opportunities, maintain organized pipelines, forecast, and report in a regulated environment.
• Cross-Functional Collaboration: Work closely with department
• Leadership: excellent communication and team leadership skills. 

DECISION MAKING

• Regulatory Constraints & Compliance: Ensuring all promotional and technical communication aligns with evolving local and international regulations; staying compliant without slowing sales momentum.
• Complex Scientific Messaging: Rapidly and accurately distilling product mechanism, or validation data, safety profiles, and technical specs—tailored to diverse audience types.

JOB REQUIREMENTS

• Degree in science and engineering related subject.
• Minimum 3 years’ experience in sales of products and equipment.
• Experience with sales or application of complex chemical instrumentation (e.g., GC-MS, LC-MS, etc.) would be an advantage.
• Oriented towards marketing and sales strategies with a strong client-focused approach.
• Extroverted and proactive, regularly engaging with clients in the field to develop business opportunities.
• Problem Solving & Analytical Thinking: Diagnoses technical issues and proposes effective solutions.
• Applies scientific reasoning to application challenges.
• Demonstrates influence and persuasiveness in building relationships and driving sales.
• Communicates clearly and effectively, providing clients and colleagues with accurate information to support informed purchasing decisions.
• Handles conflict constructively, turning challenging situations into opportunities for solutions and improved collaboration.
• Understands customer needs and ensures timely, relevant, and accurate responses and solutions.
• Plans and prioritizes work effectively, accurately estimating time and resources needed to achieve objectives.
• Demonstrates integrity and sound business ethics, taking appropriate action when issues arise.
• Delivers on commitments and complies with company policies, procedures, and standards.
• Comfortable using CRM and reporting tools to manage client interactions and track performance.
• Open-minded and receptive to new ideas, approaches, and perspectives to continuously improve performance.
• Builds and maintains strong relationships with suppliers and customers.
• Fluent in French and English, both written and spoken.

We reserve the right: 

• To call only the shortlisted candidates for interview. 
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.