Customer Support Officer

Friedelsheim Ltd. seeks an experienced, proactive Customer Support Officer to be the main contact for pharmacy partners. Responsibilities include managing daily orders, ensuring clear communication, handling requests/complaints, and coordinating with internal teams to deliver excellent service.

Customer Support Officer 

         Key Responsibilities

• Serve as the primary contact for pharmacy partners.
• Take and process daily orders accurately and efficiently.
• Provide product information, availability, and stock level updates.
• Record and follow up on customer requests, issues, and complaints.
• Liaise with internal departments (sales, logistics, finance, marketing) to ensure smooth operations and timely responses.
• Maintain good relationships with partners to encourage customer loyalty and satisfaction.
• Monitor order trends and report potential stock issues or customer feedback to management.
• Support the sales team with partner communication and coordination.
• Assist in promotional activities or product launches within partner channels.

  Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service mindset and problem-solving ability.
• Good knowledge of order processing and distribution workflows.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in MS Office (Excel, Outlook) and ERP/order management systems.
• Attention to detail and accuracy in data entry.
• Team player with a collaborative attitude.

  Qualifications and Experience

• Minimum 5 years of experience in a similar role within the distribution, FMCG, or pharmaceutical sector.
• Experience dealing with pharmacy clients or channel partners will be a strong advantage.
• HSC / Bac 
•  A background in sales support, administration, or logistics will be valued.
• Fluent in English and French (both written and spoken).