CUSTOMER SERVICE OFFICER – AIRFREIGHT (PLAINE MAGNIEN)

The ideal candidate will be responsible for overseeing customer interactions, coordinating shipment and clearance processes, and ensuring a high level of service delivery throughout the airfreight operations.

ABC SHIPPING & LOGISTICS

Are you driven by excellence and eager to build a rewarding career in logistics and supply chain management? Join the ABC Group of Companies and be part of a legacy of success with Speedfreight Ltd. For over 42 years, Speedfreight has built a solid reputation in the shipping and logistics sector. As part of our continued growth strategy, we are looking for a dedicated and proactive Customer Service Officer – Airfreight to strengthen our team.

CUSTOMER SERVICE OFFICER – AIRFREIGHT

We are seeking a customer-focused and detail-oriented individual to join our Airfreight Department. The ideal candidate will be responsible for overseeing customer interactions, coordinating shipment and clearance processes, and ensuring a high level of service delivery throughout the airfreight operations.

Main Duties and Responsibilities

• Serve as the main point of contact for airfreight customers, ensuring timely and accurate updates on shipment status and customs clearance.
• Coordinate end-to-end documentation for import/export processes, ensuring compliance with regulatory requirements.
• Liaise with freight forwarders, customs brokers, and internal departments to facilitate efficient cargo movement.
• Manage client queries via phone, email, and internal platforms with professionalism and efficiency.
• Monitor and track shipments, proactively addressing delays or issues and informing relevant stakeholders.
• Prepare daily operational and performance reports for internal use.
• Perform occasional field duties such as document delivery or collection when required.

Qualifications & Competencies:

• Higher School Certificate (HSC) or equivalent; a diploma/degree in logistics, supply chain, or a related field will be an advantage.
• Minimum 2 years of experience in customer service, preferably in airfreight, logistics, or customs operations.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office (especially Excel and Outlook).
• Holder of a valid Certificate of Character.
• Holder of a valid private car driving license.

The Management reserves the right not to appoint anyone following this advert.