CATEGORY OFFICER

Winners is looking for a dynamic candidate to join its category team!

Key Responsibilities

• Conduct initial training sessions for all staff across outlets to ensure they are well-versed in product knowledge, service standards, and company protocols
• Evaluate staff performance during and after training sessions to identify areas for improvement
• Provide timely and constructive feedback to employees, helping them enhance their skills and performance
• Develop and maintain training materials to align with company standards and evolving business needs
• Collaborate with outlet managers to identify training gaps and propose targeted solutions
• Support outlet operations during peak periods or as required, ensuring a seamless customer experience.
• Monitor and report on the effectiveness of training programs, suggesting improvements for future sessions.
• Serve as a role model by demonstrating best practices in customer service and operational efficiency.

Other Requisites

• School Certificate or any other relevant qualifications
• A minimum of 3 years of progressive experience
• IT Literate with a good understanding of ERP software as an advantage
• Positive proactive team player with a dynamic personality 
• Effective communication, organizational and time management skills
• Ability to demonstrate analytical and problem-solving skills
• Detail and results-oriented
• Ability to work under pressure
• Available to work on Saturdays, Sundays and public holidays, as well as odd hours