CUSTOMER SERVICE ASSISTANT - PLAINE MAIGNEN (SPEEDFREIGHT LTD)

We are seeking a reliable and organized Customer Service Assistant to support our Airfreight Department. This role involves assisting with documentation, internal coordination, and customer communication to help ensure a smooth customs clearance process.

ABC SHIPPING & LOGISTICS

Are you passionately committed to building your dream career...! Join the ABC Group of Companies for a brilliant career with Speedfreight Ltd. Over the past 42 years, Speedfreight has developed a reputation in the shipping & logistics sector. As part of its strategy, Speedfreight is looking for a dynamic Customer Service Assistant to join its growing team.

CUSTOMER SERVICE ASSISTANT (AIRFREIGHT)

We are seeking a reliable and organized Customer Service Assistant to support our Airfreight Department. This role involves assisting with documentation, internal coordination, and customer communication to help ensure a smooth airfreight/customs clearance process.

Main Duties and Responsibilities

• Act as a point of contact for customers regarding shipment and clearance updates
• Handle and maintain accurate documentation and filing related to import/export processes
• Support the preparation of customs documentation by coordinating with the customs/freight team
• Communicate with internal departments and external partners (freight forwarders, agents, etc.) to gather or relay required information
• Respond to customer inquiries professionally via email, phone, and internal systems
• Track and monitor shipments, updating customers and internal teams on clearance progress
• Assist in preparing daily reports or schedules for the customs team
• Support the team during customs verifications by ensuring necessary documents are available
• Assist with occasional outdoor duties (e.g., delivering or collecting documents) when required

Qualifications, Competencies & Skills

• Higher School Certificate (HSC) or equivalent
• Previous experience in customer service, preferably in logistics, freight, or customs
• Strong communication and problem-solving skills
• High attention to detail and ability to work under pressure
• Proficiency in MS Office (especially Excel and Outlook)
• Knowledge of customs processes is a plus
• Holder of a valid Certificate of Character
• Holder of a valid driving license (Private Car)