Customer Service Advisor

MAIN FUNCTION: To ensure a premium service to our customers and a smooth, accurate and timely flow of communication between customers and our Technical Dept for an efficient and effective follow up of repairs, maintenance,replacement and installations.

RESPONSIBILITIES:

• To undertake an efficient and personalized reception of customers’ queries as per established standard 
• To deal promptly and efficiently with customer complaints
• To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customer’s expectations
• To perform a thorough verification and pre-intervention investigation of Customer Machines as per established procedures and secure customer approval for all remedial work to be carried out.

•  SC
• At least 2 years’ experience in a customer-facing environment.