Job Description

We are looking for a Service Advisor to act as the liaison between our customers and our Workshop.

The Service Advisor will be responsible to convey the customers' repairs requests to the Workshop and to provide timely feedback on the progress.

The Service Advisor will also provide all cost related information to the customers prior to undertaking any parts' replacement or repairs.

Responsibilities

Greeting the customer on arrival, showing respect and making them feel welcome.

Preparing the job requests as per the customers' requirements.

Using courtesy items to protect the customer’s vehicle.

Conducting a walk-around check to identify additional items needing attention.

Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Managing and overseeing the dealership's workflow and schedule.

Calling customers to advise them about service changes or car pick-up times.

Maintaining positive customer relationships to ensure repeat business.

Ensuring all details on services rendered and costs are related to customers and processing their payments.

Liaising with Spare Parts Department about parts ordering and ensuring parts are available when needed.

Preparing quotations and seeking approval before jobs are carried out or missing parts are ordered.

Explaining in details the job completed when delivering back the customer's vehicle.

Sheduling further appointment in case job has not been completed or upon receipt of missing parts.

Requirements

A strong understanding of automotive technology and the automotive industry.

Excellent customer service skills.

High level of communication and interpersonal skills using all methods email, phone etc.

Strong organizational, decision making, and problem-solving skills.

Ability to work under pressure.

Ability to communicate with mechanics, customers, and management.

Valid driving license.

Qualifications

Diploma/Certificate in Automobile Mechanics.

Computer Literate.

Previous Experience in Workshop will be an advantage.

Good Knowledge of all vehicles type of repairs.