We are looking for a Service Advisor to act as the liaison between our customers and our Workshop. He/She will be responsible to convey the customers' repairs requests to the Workshop and to provide timely feedback on the progress.
Job Description |
We are looking for a Service Advisor to act as the liaison between our customers and our Workshop. |
The Service Advisor will be responsible to convey the customers' repairs requests to the Workshop and to provide timely feedback on the progress. |
The Service Advisor will also provide all cost related information to the customers prior to undertaking any parts' replacement or repairs. |
Responsibilities |
Greeting the customer on arrival, showing respect and making them feel welcome. |
Preparing the job requests as per the customers' requirements. |
Using courtesy items to protect the customer’s vehicle. |
Conducting a walk-around check to identify additional items needing attention. |
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. |
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. |
Managing and overseeing the dealership's workflow and schedule. |
Calling customers to advise them about service changes or car pick-up times. |
Maintaining positive customer relationships to ensure repeat business. |
Ensuring all details on services rendered and costs are related to customers and processing their payments. |
Liaising with Spare Parts Department about parts ordering and ensuring parts are available when needed. |
Preparing quotations and seeking approval before jobs are carried out or missing parts are ordered. |
Explaining in details the job completed when delivering back the customer's vehicle. |
Sheduling further appointment in case job has not been completed or upon receipt of missing parts. |
Requirements |
A strong understanding of automotive technology and the automotive industry. |
Excellent customer service skills. |
High level of communication and interpersonal skills using all methods email, phone etc. |
Strong organizational, decision making, and problem-solving skills. |
Ability to work under pressure. |
Ability to communicate with mechanics, customers, and management. |
Valid driving license.
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Qualifications |
Diploma/Certificate in Automobile Mechanics. |
Computer Literate. |
Previous Experience in Workshop will be an advantage. |
Good Knowledge of all vehicles type of repairs. |