The Planning & Administration Officer – Body & Paint is responsible for coordinating workshop planning, managing customer reception, and providing administrative support to ensure smooth operations.

We are looking for a dynamic and organised Planning & Administration Officer to join our Body & Paint team. If you have strong customer service skills and enjoy coordinating operations in a fast-paced environment, this opportunity is for you!

Key Responsibilities

• Provide excellent customer service and manage reception activities
• Schedule repair appointments and follow up with customers and insurance companies
• Coordinate with surveyors to ensure timely approval of repairs
• Prepare and follow up on repair estimates (“devis”)
• Ensure optimal job allocation to maximise workshop productivity
• Monitor vehicles in the yard and ensure approvals are obtained promptly
• Handle administrative tasks including job cards, purchase orders, and system updates
• Liaise with internal teams and insurance companies for smooth operations
• Prepare reports on estimates, approvals, and workshop performance

Requirements

• HSC or equivalent
• Experience in administration, customer service, or automotive environment (advantage)
• Strong communication skills (English & French)
• Good organisational and multitasking abilities
• Computer literate (MS Office)

What We’re Looking For

• Customer-focused with a positive attitude
• Detail-oriented and proactive
• Ability to work under pressure and meet deadlines
• Team player with strong coordination skills