We are looking for a dynamic, field-oriented Proximity Manager who thrives at the heart of operations, ensuring that our technical environment runs smoothly, our teams remain aligned and motivated, and our clients receive consistently high-quality service.

Key Responsibilities

1. Operational Leadership & Field Presence

• Be physically and operationally close to the team: understand daily realities, support them on the field, and reinforce best practices.
• Lead with presence, clarity, and positive challenge, encouraging teams to think critically and aim higher.
• Act as the first line of support, ensuring operational continuity and quality.

2. Process Design, Simplification & Continuous Improvement

• Design, refine, and simplify operational processes to enhance quality, efficiency, and predictability.
• Identify bottlenecks proactively and champion improvement ideas.
• Use visual tools (flowcharts, diagrams, and dashboards) to clarify processes and align stakeholders.
• Foster a “quality first” mindset across the team and encourage disciplined execution.

3. Technical Insight & Problem-Solving

• Leverage solid technical understanding to troubleshoot issues, guide the team, and strengthen operational decisions.
• Provide fast, practical fixes to minimize disruptions, while supporting long-term solutions through root-cause analysis.
• Encourage experimentation and pragmatic innovation within the team.

4. Project & Initiative Management

• Identify, scope, and lead impactful operational and improvement projects.
• Coordinate with internal and external stakeholders, ensuring alignment and timely progress.
• Track milestones, anticipate risks, and ensure projects remain both ambitious and achievable.

5. Team Coaching, Motivation & Development

• Inspire the team through active engagement, constructive challenge, and consistent follow-up.
• Support professional growth with clear expectations, coaching, and regular 1:1 sessions.
• Promote a culture where ideas are welcomed, setbacks are learning points, and progress is celebrated.
• Reinforce autonomy, accountability, and team spirit.

6. Communication, Escalation & Client Success

• Ensure fluid communication between management and team members.
• Handle operational escalations with calm, clarity, and resolution-focused thinking.
• Conduct post-incident reviews (REX) and convert lessons learned into actionable improvements.
• Understand client expectations and ensure operational deliverables align with their needs.

7. Performance & Resource Management

• Monitor production performance indicators (quality, billable time, SLA adherence).
• Manage workload distribution, planning, and leave schedules to safeguard productivity.
• Control overtime and operational costs with discipline and foresight.
• Prepare clear, actionable reports for management.

8. Culture, Energy & Team Cohesion

• Strengthen team cohesion through meaningful bonding activities and everyday proximity.
• Lead dynamic stand-ups and energising team routines.
• Foster an environment where innovation, resilience, and continuous improvement thrive.