Store manager

Bon Marché Market is situated in Grand Baie. The candidate will be responsible for overseeing daily store operations, managing staff, controlling stock, and ensuring excellent customer service and food safety standards.

Duties & Responsibilities

• Oversee daily store operations, ensuring smooth and efficient running of the retail, coffee bar, and back-of-house areas

• Lead, supervise, train, and motivate store staff to achieve operational and service standards

• Prepare staff schedules, manage attendance, and control labour costs

• Ensure high levels of customer service and handle customer queries or complaints professionally

• Manage stock control, ordering, transfers, receiving, and inventory accuracy

• Monitor wastage, shrinkage, and implement loss prevention measures

• Ensure compliance with food safety, hygiene, HACCP, and health & safety regulations

• Implement and enforce company policies, SOPs, and operational procedures

• Monitor sales performance, KPIs, and productivity targets

• Prepare basic reports on sales, staffing, and stock levels for management

• Coordinate with suppliers and internal departments when required

• Ensure store cleanliness, merchandising standards, and brand presentation are maintained

• Take a hands-on approach during peak trading periods

Profile

• Minimum 3–5 years’ experience in retail or food store management

• Strong leadership and organisational skills

• Experience with stock control and staff supervision

• Hands-on, proactive, and results-driven

What We Offer

• Attractive salary package

• Opportunity to grow with a new retail brand

• Professional and structured working environment