Tasks

• To ensure that the progress of all tasks is monitored and reported to prevent or eliminate delay
• To monitor and advise on the efficiency and effectiveness of the procedures used in the field of work, make proposals for and implement the introduction of enhancements
• To ensure that office facilities are operating properly and to do the follow-up with the Facility Department where necessary
• To ensure availability of stock (stationery, kitchen supplies, cleaning products)
• To manage the daily office routine helping to cover the administrative as well as reception duties as and when necessary
• To respond to inquiries from internal and/or external customers, whether by telephone or in writing in a timely and courteous manner
• To manage the administration team in dealing effectively and efficiently with the processing and/or recording of administration tasks
• To communicate with the team to receive and discuss ideas and views, to identify and act upon problems and solutions relating to the area of work
• To supervise the tasks in terms of progress chasing, providing support and direction to staff within the team and quality control in order to maintain the delivery of output within parameters of time and quality as established
• Manage the performance review of team members. Design and monitor their individual development plan to cater for their growth and effectiveness within the company.
• Ensure protections of information assets of IQ-EQ MU and to abide by the ISMS in place at IQ-EQ MU.
• Ensure all relevant policies and established processes to IQEQ MU and IQEQ Group are strictly adhered to through adequate controls.

Key competencies for position and level

• Customer focus
• Communicates effectively
• Develops talent
• Directs work
• Collaborates

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Accuracy
• Approachability
• Attention to detail
• Prioritisation
• Proactivity
• Relationship Building
• Taking ownership

Education / professional  qualifications

Degree holder and/or related qualification

Background experience

Minimum 7 years’ managerial operational experience in either Administration or Business Support

Technical

Experience in Procurement Management

Proven Stakeholder relationship Management

Computer / program knowledge

Excellent knowledge of Excel and MS Office