The Reservation Manager is responsible for overseeing the reservations department and ensuring the highest standards of customer service while maximizing room revenue and occupancy levels.

Key Responsibilities:

This role manages the reservation team, optimizes room inventory, and coordinates closely with the sales, revenue, and front office departments to ensure seamless guest experiences and efficient hotel operations.

• Supervise daily operations of the reservations team, ensuring timely and accurate handling of all individual and group bookings.
• Respond to reservation inquiries (via phone, email, OTA, or direct bookings) with efficiency and professionalism.
• Maintain up-to-date room availability and pricing across all channels and booking systems.
• Monitor and manage no-shows, cancellations, and overbooking situations effectively.
• Ensure all reservation data and guest profiles are accurately entered into the PMS (Property Management System).

• Collaborate with the Sales & marketing teame to implement pricing strategies and maximize occupancy and average daily rate (ADR).
• Analyze reservation trends, market demand, and forecast reports to assist in pricing decisions.
• Track and report key performance indicators such as booking pace, conversion rate, and revenue per available room (RevPAR).

• Ensure exceptional guest service standards from the point of reservation to arrival.

• Oversee and maintain the hotel’s reservation systems (PMS, CRS, and channel managers).

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management or related field (preferred).
• Minimum 3–5 years of experience in hotel reservations, with at least 1–2 years in a supervisory role.
• Strong knowledge of PMS (Opera, Fidelio, or similar systems) and channel management tools.
• Excellent communication and organizational skills.
• Strong analytical skills with attention to detail.
• Ability to work under pressure and manage multiple priorities.

Customer service–oriented mindset and leadership ability.