QBL is seeking a highly organized and proactive Freight Service Officer who will be responsible for managing and coordinating the movement of goods across domestic and international locations.

Key Responsibilities:

• Coordinate and manage daily freight operations, including booking, scheduling, and tracking shipments.
• Liaise with carriers, shipping lines, and freight forwarders to ensure timely collection and delivery of goods.
• Prepare, review, and process all necessary shipping documentation, including bills of lading, customs paperwork, and invoices.
• Monitor shipments to ensure adherence to schedules and resolve any discrepancies or delays promptly.
• Collaborate with internal teams, including sales, procurement, and warehouse, to streamline operations and maintain service levels.
• Ensure compliance with national and international freight regulations, including customs and import/export requirements.
• Maintain accurate records of shipments, invoices, and contracts for reporting and auditing purposes.
• Address customer inquiries and provide proactive updates on shipment status, delays, or issues.
• Assist in the negotiation of freight rates and service agreements with carriers.
• Support process improvement initiatives to enhance operational efficiency and reduce costs.

Key Skills and Qualifications:

• Minimum of 5 years of experience in freight operations, logistics, or supply chain management.
• Strong knowledge of freight forwarding, shipping documentation, and customs procedures.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in logistics software, ERP systems, and MS Office applications.
• Ability to work under pressure, manage multiple shipments simultaneously, and meet tight deadlines.
• Attention to detail and commitment to delivering high-quality customer service.

Key Competencies and Personal Attributes:

• Strong coordination and negotiation abilities.
• Analytical mindset with the ability to resolve operational issues efficiently.
• Team-oriented with the ability to collaborate across departments.
• Customer-focused and proactive in addressing concerns.
• Ability to work independently and meet deadlines.