The ERP Leader is responsible for the proper operation of the company’s ERP systems.

                                              Job Vacancy: Sage X3 ERP LEAD

Natec Medical LTD is a Company who is specialized in the design and the manufacture of medical Catheters. We care about the Development of Medical High Technology to save lives around the world.

The Sage X3 ERP Lead is responsible for the proper operation of the company’s ERP systems.

You will manage and provide user support, training and recommendations on business process using ERP and propose new features to improve our current process.

In charge to design and maintain ERP reports used by our teams.

In close collaboration with our ERP integrator, you escalate support issues if needed, ensure software maintenance and ensure to use ERP solution as its best for our business.

We are now seeking for our Sage X3 ERP Lead who will team up with our Digital Transformation team.

Reporting to the Head of Digital Transformation, the job incumbent will be mainly required to:

Be in charge of X3 & Crystal report Management

- Ensure proper running of X3 services

- Provide support to SAGE X3 ERP users

- Produce enhancement to existing SAGE X3 ERP as per user requirement

- Update, design and build Crystal reports

- Follow releases and implement new X3 features if required

- Contribute to deploy Sage X3 Add-On

Manage users support

- Provide 1st and 2nd level contact and convey resolutions to issues

- Escalate unresolved queries to the next level of support

- Correct bugs reported

- Provide system training to new users on client side

- Update users regularly on their issues

- Follow up with users

- Update and create bartender labels

- Train IT staff to act as backup

Provide activity report

- Provide feedback and see problems through to resolution

- Produce activity reports

- Ensure proper recording, documentation and closure

Qualifications and Experiences:

-        Diploma in Information Technology

-        2-3 years of experience in X3 ERP and Crystal Report

-        Sage Certification is a plus

-        Data / Reporting

-        Good communication skills

-        Problem solver

-        Ability to write reports and manual procedures

-        Ability to learn quickly

-        Comfortable working on own initiative and as part of project team