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Customer Service Agent

The Customer Service Agent will handle customer queries related to the Courrier service.

Duties & Responsibilities:

Open and close dossiers and ensure that all related documents are filed and logged properly.
Contact client for clearance, authorization or any changes related to their shipment.
Do close follow up regarding hold shipment.
Monitor all misrouted/ undelivered shipments.
Call client for payment and overdue.
Input Data of export shipments on UPS System.
Handle customer complaints.
Liaise and follow up with Operations department in connection with work done.

Qualification & Competencies:

Higher School Certificate or any other qualifications acceptable to Management.
2 years working experience in Courrier and / or Freight Forwarding or related field.
Excellent customer service and problem-solving skills.
Pleasant personality with excellent communication skills, both written and oral in English and French.
Well versed with Microsoft tools (Excel/Word and PowerPoint).
Dynamic and with a ‘Can Do’ attitude.
Should be team player, creative, proactive, resourceful and demonstrate professionalism.
Ready to work at odd hours and during week ends/public holidays.