The Community Manager supports the organization’s online presence by engaging with community members across various social media and digital platforms.

The Community Manager supports the organization’s online presence by engaging with community members across various social media and digital platforms. This role involves creating and scheduling content, monitoring interactions, and ensuring consistent brand messaging. The position serves as a key liaison between the company and its online audience, helping to foster a vibrant, engaged community.

Key Result Areas & Principal Accountabilities

WEBSITES

• Brand Consistency:

-  Support the Communication department in ensuring brand consistency and regular content updates across all assigned websites.

 Event & Activity Coverage:

- Assist in providing digital coverage before, during, and after events, activities, or sponsoring initiatives.

 Cross-Team Collaboration:

- Liaise with various Novaterra teams to stay informed of any news, updates, or changes.

 Digital Trends:

- Stay updated on digital and technological trends that could add value to Novaterra and its ecosystem.

 Website Audits:

- Perform regular audits of assigned websites, reporting suggestions for improvements to the Communications team.

 SOCIAL MEDIA MANAGEMENT

• Account Administration:

- Support the management of social media accounts on platforms such as Facebook, LinkedIn, and Instagram for Terra Group (and its clusters) and Beau Plan.

 Community Interaction:

- Monitor comments and messages, ensuring timely and friendly responses.

• Campaign Support:

- Assist in the implementation and follow-up of digital marketing campaigns on social media.

• Editorial Line & Content Writing:

- Develop a clear understanding of the editorial guidelines and draft social media post captions in French, English, and occasionally Mauritian Creole.

• Performance Monitoring:

-Track performance metrics (e.g., ROA and engagement KPIs) and contribute to monthly social media management reports and planning.

• Competitor Monitoring:

-Help monitor competitor activity on social media, identify potential threats and opportunities, and suggest actions to grow community engagement.

• PR Event Coverage:

- Ensure effective coverage of PR-related events on social media channels.

DIGITAL CAMPAIGNS & CONTENT PUBLISHING

• Content Creation:

- Assist in the creation of engaging visual and written content for newsletters, blog posts, and other digital materials.

- Collaborate with team members to generate ideas and develop content that aligns with the overall communication strategy.

• Content Publishing:

-Manage the scheduling and publishing of content across various platforms (blogs, newsletters, social media) using tools like Mailchimp.

-Monitor content performance and help prepare reports on engagement and reach.

• Digital Marketing Tools:

- Support the Sales & Marketing team in executing digital campaigns, including using Facebook Business Manager for ad placements and collaborating on Google Display campaigns.

• Budget & Reporting Assistance:

- Assist with tracking budgets and using reporting tools for digital strategy initiatives.

SECONDARY RESPONSIBILITIES

• Additional Duties:

- Perform any other related tasks as assigned by your reporting line.

• Corporate Culture:

- Act as an ambassador of the Novateam corporate culture, consistently maintaining the required behavior in all day-to-day activities.

We thank you for your interest. The Company will only contact candidates whose qualifications match the role. If you don’t hear from us within 6 weeks, please consider your application unsuccessful.