Assistant Front Office Executive

We are recruiting an assistant front office executive

Purpose of the Role:

Under the supervision of the Front Office Executive; plans, organizes and coordinates activities of Front Office department in hotel to provide efficient service and maintain profitable operation. Act as duty manager on a rotational basis.

Role Responsibilities:

•Together with the Front Office Executive to:

•Conduct selection, recruitment and promotion of respective team members

•Conduct Performance Appraisal and identify necessary training measures of Front Office team members

•Conduct on the job training to maintain standard of performance

Responsible for:

•Make recommendations on team members’ matters and promotions

•Together with HR develop and implement formal training plans for the Department

•Training and development of TM and successions planning

•Direct and control his team to ensure that it’s appropriately motivated and trained and carry out their responsibilities to the required standards; evaluate all employees supervised

•Together with the Front Office Executive to:

•Handling and monitoring of guest’s complaints and the relevant follow up action required

Welcome important guests or groups

•Propose upgrading of regular guests to maintain goodwill of hotel

Responsible for:

•Coordinate activities in his/her department to ensure optimum care and assistance to guests and ensure high level of quality services are delivered to guests at all times

•Formulating a short- and long-term Team Member work schedule. Maintain a harmonious balance between necessary supervision and individual creativity

•Establish and maintain effective employee relations

Follow up on CRM

•Together with the Front Office Executive to:

•Prepare the Department budget (Capex, Opex etc)

•Set the annual operating budget and ensure that it is strictly adhere to and follow up monthly

Responsible for:

•Follow up of the Department Budget monthly

•Prepare Front Office roster and ensure that the roster is done such that there is complete coverage at all times with adherence to the legal provisions

•Ensure that there is a proper planning and control of annual leaves for the department

•Ensure punctuality, control absenteeism and take corrective actions where necessary

•Prepare monthly forecasts and schedule resources accordingly

•Monitor and control inventories of work equipment

•Together with the Front Office Executive to:

•Receive report on rooms allocated to tours operators from CRO and plans allocation of rooms

Responsible for:

•Allocate rooms as and when necessary

•Establish in line with the quality manager of all quality procedures and ensure that all the activities are done as per established hotel SOP

•Ensure that furnishings and installations are in good condition in the outlets otherwise takes appropriate measures

•Personal responsibility for strict adherence to the safety and security measures set by the Health & Safety Officer

•Ensure that all areas satisfy the most stringent hygiene and sanitation requirements.

•Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards

•Check list of arrivals, departures and billing of guests to ensure correct inputs

•Adhere to the legal provisions in drawing up work schedule

•Comply with all the sustainability commitments and practices implemented within business units

•Notify the Sustainable Development Department of any matters that may pose any impact to the environment and