Why AtComm?

·        Wealth of Experience in Two-Way Radio Communication

For the last two decades, two-way radio communication has been at the core of our business, and we have built a wealth of unparalleled specialist expertise and experience with our unique engineering skills in radio communication.

·        Unmatched Track Record in Designing, Delivering and Maintaining Radio Communication Systems

We have a proven track record in designing, delivering and supporting two-way radio communication systems to an ever-growing portfolio of customers ranging from private companies to Government bodies, both nationally and regionally.

·        Platinum Partner of Motorola Solutions

AtComm has been an authorised reseller of Motorola Solutions Ltd. for over 20 years. AtComm is the sole regional Motorola Solutions Platinum Certified Channel Partner for the technology areas of Professional & Commercial Radio Devices, TETRA-DIMETRA Express & TETRA devices

• Distributor and Integrator of World-Renowned Wireless Broadband Equipment. AtComm has acquired a formidable reputation in the design, implementation & support of wireless broadband solutions using reliable, cost effective, best of breed technologies. We have cultivated our strong market position by partnering with leading global      companies                 such    as    Cambium Networks Ltd,        BridgeWave Communications Inc., Siklu Communication Ltd and DragonWave-X Ltd.

·        Leading Service Provider of Compliance Recording Solutions

AtComm has unrivalled experience in delivering compliance recording solutions to leading organizations, enabling them to deliver better customer service, ensure regulatory compliance, fight fraud, and gain business insight to assist in driving revenue growth.

·        Experienced and Professional Team of Radio Frequency Engineers

We pledge to provide excellent radio communication solutions complemented with the best technical talent to surpass user expectations. We have consolidated a team of skilled and competent radio frequency engineers through continuous training and development in order to stay at the top of the industry. Our technical staff has developed unparalleled technical knowhow that allows us to roll out complex projects for major customers in the region

·        Excellent Support Service

Having at heart the peace of mind of its customers, AtComm has enhanced its after sales support service by developing an effective fault escalation process which ensures that customer problems are quickly and efficiently taken care of, thus reducing their business downtime. Our technical team is available 7 days a week to address support issues.

·        Tailor Made Approach

We go beyond off the shelf packages to provide customer centric tailor-made solutions. This offer is a prime example of this commercial philosophy.

·        A trusted and reliable Service Provider

We pride ourselves on our customer service levels throughout the sales cycles and beyond. Our deep portfolio of loyal customers who put their trust in us year after year is one of our proudest accomplishments and clearly demonstrates our commitment in building and nurturing long term business relationships.

Local Support Service

Workshop

At our Headquarters in Floréal, we have a fully equipped workshop where our team of specialist engineers and technicians carry out the configuration, installation, repair and maintenance of radio communication equipment. Our engineers are all qualified to recognized certification standards and attend manufacturers training courses on a regular basis to keep up to date with latest technological developments.

Servicing & Maintenance

AtComm servicing & maintenance services are all carried out by our experienced team of technical experts. We have developed years of experience in the two-way radio business by investing in state-of-the-art equipment management tools and also by investing in our talent resource to ensure that our technicians are fully trained in the latest servicing methods.

Mobile Team and On-Premises Support

AtComm has a fleet of fully equipped vehicles ready for intervention on customer sites to ensure a quick service turnaround time. These vehicles ensure that the customer gets the best service possible without having to dismantle systems or equipment thereby minimizing system downtime.

Repairs and Service

Our on-site specialist workshops are fully equipped with the latest test equipment to enable fast and accurate fault finding. Repairs are carried out to component level, using the latest state of the art surface mount component rework stations.

Only genuine manufacturer spares are used in the servicing process to ensure product reliability and sufficient stock levels of these are held to enable fast turnaround times.

As well as electronic repairs, aesthetic fixes are also carried out to give your radio an “as new” look should it be required.

AtComm also offers a comprehensive range of preventative maintenance services.

Maintenance Contracts

A full range of maintenance contracts and services is available to ensure that your equipment meets manufacturer's specifications & to ensure ongoing reliable communications. These maintenance contracts can be tailored to each customer's requirements and can vary from an annual check at our workshops for portable equipment to regular site visits and testing of base station infrastructure. Hand portable radio maintenance contracts can also be provided with or without a parts replacement service.

Equipment Configuration and Programming

Modern radio equipment is feature rich and we carry out its configuration to exacting standards in conformity with manufacturer’s recommendations. We understand that each customer’s needs are different, so we take great care to ensure that equipment is configured exactly as per each individual customer’s specifications. This is achieved by giving the customer a good understanding of the available functions, then carefully configuring the equipment to their specification.

Bespoke Solutions

AtComm understands that not every solution is available “off the shelf” but with our in- house design team we are able to offer bespoke systems to fit your individual requirements. We ensure that we understand exactly what it is that you need, and we recommend a solution based on these parameters. We perform site visits to fully understand your business operations so that we can design & recommend the most appropriate solution.

After Sales Support and Warranty

We believe that our after sales support is second to none. Once you have received your

equipment and your equipment has been installed, we don’t just see this as the end.

We provide 24x7 hotline telephone support (mobile number: +230 5727 2292) where our team are on hand should you have any queries or initial problems linked to equipment use.

Warranty repairs are carried out in our workshops or onsite with a fast turnaround time, to ensure that your equipment is back in service as soon as possible.

Spares

Spares are available with large stock levels being held for most major parts. If any item is not in stock it can be obtained rapidly from our suppliers via approved distribution channels.

Training

AtComm is committed to ensure that you get the best out of your equipment; therefore, training is available for both simple and complex systems. Training is customized to suit each customer’s requirements and covers all aspects in the operation of your equipment and any associated applications.

Training for systems can be carried out on customer premises or at our training facility based in Floréal.