Waiter/Waitress

Waiter/Waitress

Responsibilities:

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Communicate with customers to resolve complaints or ensure satisfaction.

• Process customer bills or payments.

• Write food and beverages orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Communicate dining or order details to kitchen personnel.

• Respect rules or regulations of the Hotel.

• Serve food or beverages to guest, and prepare or serve specialty dishes at tables as required.

• Present menus to gues and answer questions about menu items, making recommendations upon request.

• Present food or beverage information or menus to customers.

• Clean tables or counters after patrons have finished dining.

• Clean food service areas.

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties/events.

• Arrange tables or dining areas.

• Inform customers of daily specials.

• Present food or beverage information or menus to customers.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Remove dishes and glasses from tables or counters; take them to kitchen for cleaning.

• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

• Schedule dining reservations.

• Assist guests with seating arrangements.

• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

• Provide customers with general information or assistance.

Experience:

• SC/HSC or equivalent.
• Experience in the same field will be an advantage.
• NTC3 certificate will be an advantage

Skills and Abilities:

• Able to work on odd hours and public holidays
• Food Handlers Certificate
• Able to work under pressure
• Team Spirit
• Flexible