Villa Host

The Villa Host serves as the primary point of contact for guests staying in villas, delivering personalized, seamless, and high-quality service throughout the guest's stay.

Duties and Responsibilities:

• Provide a warm welcome and personalized check-in/check-out experience for villa guests.

• Act as a personal concierge, handling all guest requests promptly and efficiently.

• Coordinate with housekeeping, room service, and other departments to ensure guest expectations are exceeded.

• Maintain detailed knowledge of the property, services, and local attractions to assist guests with inquiries and arrangements.

• Ensure the villa is perfectly prepared prior to guest arrival and inspected daily for quality and cleanliness.

• Handle guest complaints or issues with discretion, professionalism, and timely follow-up.

• Prepare and deliver thoughtful in-villa amenities and surprises during the guest’s stay.

• Maintain accurate records of guest preferences and feedback to enhance future stays.

• Promote upselling opportunities and hotel offerings in a discreet and guest-focused manner.

• Maintain discretion and ensure guest privacy and confidentiality at all times.