VIP Manager

We are looking for a highly motivated and customer-centric individual to lead our VIP team as a VIP Manager for the French Market. The ideal candidate will possess exceptional communication skills in French and English, a strong attention to detail, and a passion for providing top notch service to our most valued customers. 

 1. VIP Relationship Management: Cultivate and maintain strong relationships with VIP customers, acting as their primary point of contact for all inquiries, requests, and concerns. 

 2. Personalized Service Delivery: Ensure VIP customers receive personalized and exceptional service at every touchpoint, anticipating their needs and providing tailored solutions to enhance their experience. 

 3. Issue Resolution: Handle escalated customer issues and complaints with tact and diplomacy, working closely with internal teams to ensure prompt and satisfactory resolutions. 

 4. VIP Program Management: Develop and implement strategies to enhance our VIP program, including exclusive benefits, rewards, and experiences designed to delight and retain VIP customers. 

 5. Team Leadership: Lead and mentor a team of VIP customer service representatives, providing guidance, support, and training to ensure they deliver exceptional service and uphold company standards. 

 6. Performance Tracking: Monitor and analyse key performance metrics related to VIP customer satisfaction, retention, and loyalty, identifying areas for improvement and implementing strategies to drive continuous enhancement. 

 7. Cross-Functional Collaboration: Collaborate with other departments such as Sales, Marketing, and Operations to ensure seamless communication and alignment of VIP customer service initiatives with overall business objectives.

 8. VIP Events and Engagement: Plan and execute VIP events, experiences, and engagement activities to foster loyalty and strengthen relationships with VIP customers.