Training Coordinator (for Heritage Awali)

We are looking for an effective Training Coordinator to join our People Development department based in Bel Ombre.

Overview of the Role:

In this role, you will coordinate and support the planning, delivery, and evaluation of impactful training and development initiatives that enhance team member performance and support organizational growth. You will ensure the smooth execution of learning activities while fostering a culture of continuous improvement.

Main Responsibilities:

• Plan, organize, and coordinate internal and external training sessions, workshops, seminars, and team-building events.
• Manage all logistical aspects of training, including room bookings, materials, scheduling, and virtual setup.
• Collaborate with the People Development team and other departments to align training with organizational needs.
• Ensure smooth execution of training events and address any issues during delivery.
• Support the creation and development of training content, materials, and online learning modules.
• Maintain accurate records of training activities, attendance, certifications, and statistics.
• Monitor and update the training calendar; compile pre- and post-training evaluations.
• Track and report on daily, weekly, and monthly training KPIs and metrics.
• Support onboarding by assisting with induction programs and new hire training.
• Provide guidance and training to interns, new recruits, and current team members.
• Liaise with external trainers, HRDC, and MQA for training registrations, procedures, and refunds.
• Ensure compliance with HRDC requirements, including G1, G3, and training evaluations.
• Manage and update development tools and ensure training content remains current and relevant.
• Assist with on-the-job departmental training and online learning systems (e.g. ClickNLearn).
• Maintain strong internal relationships and provide support to relevant managers for training delivery.

Candidate's Profile:

• Diploma in Human Resources, Business Administration, Education, or a related field; advanced degrees or certifications in training & development are an advantage.
• Previous experience in a learning and development or hospitality training role is a plus.
• Good understanding of modern training techniques, teaching methods, and learning tools.
• Minimum
• Strong communication, presentation, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to plan and coordinate team-building activities and training events.
• Strategic thinker with a collaborative mindset and the ability to network effectively.
• Enthusiastic, proactive, and genuinely passionate about talent development.
• Committed to continuous learning and professional growth.