Ticketing and Sales Officer

Job Purpose: A Ticketing and Sales Officer for a General Sales Agent (GSA) is essentially the frontline person handling airline ticket sales, reservations, and customer service on behalf of the airline that the GSA represents.

Job Purpose: A Ticketing and Sales Officer for a General Sales Agent (GSA) is essentially the frontline person handling airline ticket sales, reservations, and customer service on behalf of the airline that the GSA represents.

Job Responsibilities:

• Handle airline ticket issuance, re-issuance, refunds, and exchanges via Airline portal
• Manage seat reservations, special service requests (SSR), and itinerary changes.
• Ensure accurate fare calculations and compliance with airline policies.

• Promote airline routes, schedules, and fare offers to travel agents, corporates, and direct customers.
• Upsell ancillary services (extra baggage, seat selection, upgrades).
• Achieve or exceed monthly sales targets set by the GSA.

• Respond to passenger inquiries, complaints, and special requests.
• Assist with travel documentation requirements (visa, passport, travel insurance info).
• Coordinate with the airline for special arrangements.

• Assist with group bookings and fare negotiations.
• Provide training or updates to agents about airline systems, promotions, and policies.

• Build and maintain strong relationships with top-producing agents.
• Visit/call top agents weekly

• Maintain daily/weekly sales reports for the airline and GSA management.
• Invoicing for your walk-in clients
• Monitor market trends and competitor pricing.
• Assist in promotional events, roadshows, or marketing campaigns.