Telephone Operator

Telephone operators have a wide range of responsibilities, which can include:

• Handling incoming calls to answer questions, refer callers to other departments, or transfer them to specialists
• Receiving incoming calls and routing them to the appropriate department or individual
• Responding to incoming calls in an appropriate manner, based on call type and content
• Helping customers use the phone system by providing information about rates and services offered by the company
• Performing clerical tasks such as filing or data entry
• Providing information about products or services over the phone, including ordering items or scheduling appointments
• Assisting with internal communications by answering phones and relaying messages within the organization
• Providing post-call follow-up to ensure that customers have been satisfied with the experience
• Processing incoming faxes and email messages and forwarding them to the appropriate person