Telephone Operator

Duties and Responsibilities:

• Answer incoming telephone calls promptly and professionally.

• Direct calls to appropriate departments or individuals.

• Handle wake-up call requests (if applicable).

• Provide general information to callers regarding services, facilities, and directions.

• Record and relay messages accurately to the appropriate recipients.

• Monitor emergency lines and immediately escalate urgent situations.

• Assist in handling guest or client requests and complaints courteously.

• Maintain confidentiality and security of sensitive information.

• Update and maintain internal contact lists and phone directories.

• Perform other administrative duties as assigned.

• NC3 in Front Office or an equivalent qualification.
• Minimum of 1 year of experience as a Telephone Operator or in a related customer service role.
• Strong communication skills in both English and French.
• A positive team player with a cooperative and professional attitude.