Technical Support Analyst (Shift-Based | 24/7)

Role Purpose: You’ll be part of the team ensuring our platforms run smoothly 24/7. Your mission: detect issues early, handle incidents effectively, and keep services stable across day and night shifts.

Key Responsibilities:
Operational & Incident Response
- Monitor systems, applications, and customer environments in real time
- Troubleshoot issues, lead incident handling, escalate when needed

Service Continuity
- Ensure clear shift handovers and follow-up on ongoing matters
- Monitor backups, replication, and failovers and initiate action if failures occur

Process & Quality
- Contribute to patch and release checks
- Maintain documentation, runbooks and knowledge articles
- Support post-incident reviews and improvement initiatives

Team Contribution
- Assist and mentor less experienced team members
- Help onboard newcomers to tools and procedures

What You Bring:
- Experience in technical support, sysadmin or DBA operations
- Experience in incident management and monitoring tools
- Calm under pressure with solid decision-making skills
- Clear communicator able to coordinate with multiple teams
- Reliable, proactive and able to work independently on shifts

It will be a bonus if you are familiar with:
- Linux system ( command line , filesystems, scripting )
- Virtualisation and containers ( KVM, LXC , Docker )
- Networking ( Configuration, Troubleshooting in enterprise environment )
- Databases ( Installation, Configuration, Troubleshooting )

Perks & Benefits
- Hybrid work
- Private insurance + pension
- Continuous training & progression paths
- Great team environment + regular get-togethers
- Free lunch prepared daily & quality coffee/tea/snacks when in office

Why This Role
You’ll have real operational impact — not just log tickets.

If you enjoy responsibility, problem solving and growing with a team that values initiative, this is the right place for you.